Seven C ‘s are the seven most utile qualities of effectual communicating. They are called Seven C ‘s because name of each of these qualities starts with a C, and they are seven in Numberss, therefore they are called Seven C ‘s. Although they are merely seven little words get downing with a missive C but their importance for effectual concern communicating is same as the importance of seven seas for the universe.
The Seven C ‘s are as follows:
1 ) Completeness
Message Receiver- either hearer or reader, want complete information to their inquiry. e.g. say you are working with transnational company who is prosecuting with technology goods, like A.C. Now let state one of your major client wants some proficient information sing “ thermoregulator ” ( because he wants to convey the same to the terminal users ) . In this instance you have to supply him complete information in a short span of clip. If possible, supply him some excess information which he does non cognize, in this manner you can keep a good concern relation with him, otherwise he may exchange to another company.
Five W ‘s:
One manner to do your message complete is to reply the five W ‘s.
The five inquiry method is utile when you write petitions, proclamations, or other enlightening messages. For case, to order ( petition ) ware, make clear WHAT you want, WHEN u need it, WHERE it is to be sent.
2 ) Conciseness
Conciseness means “ convey the message by utilizing fewest words ” . “ Conciseness is the requirement to effectual concern communicating. ” As you know that all business communities have really short clip. Hence a concise message saves the clip and disbursals for both the parties.
How to accomplish the concision?
For accomplishing the concision you have to see the followers.
1. Avoid long-winded look
2.Include merely relevant stuff
3.Avoid unneeded repeat.
Avoid Wordy Expression
E.g. Wordy: – at this clip. Alternatively of “ at this clip ” you can merely utilize merely a concise word: – Now, Always try to utilize “ To the point Approach ” in concern scenario position.
Include merely relevant information
aˆ? Always try to supply merely relevant information to the receiving system of the message. Let ‘s state one of your clients requested
aˆ? For clients of the company
O in answer you should supply merely list of clients at the panel of your company.
o No demand to supply elaborate concern information about client at all.
aˆ? Observe the undermentioned suggestions to “ Include merely relevant information. ”
aˆ? Stick to the intent of message Delete irrelevant words Avoid long debut, unneeded account etc. Get to the of import point briefly.
Avoid un-necessary Repeat
Sometimes repeat is necessary for concentrating some particular issue. But when the same thing is said without two or three grounds, the message become long-winded and deadening. That ‘s why attempt to avoid Un-necessary repeat.
Some ways to extinguish unneeded words
Use shorter name after you have mentioned the long one time. e.g. Spectrum communications Private limited usage spectrum. Use pronouns or initials E.g. Alternatively of universe trade organisation usage WTO or You can utilize IT for Information Technology. ( Keeping in positions that receiving system knows about these footings )
3 ) Consideration
Consideration means – To see the receiving system ‘s Interest/Intention. It is really of import in effectual communicating while composing a message you should ever maintain in head your mark group consideration is really of import “ C ” among all the seven C ‘s.
Three specific ways to bespeak consideration
aˆ? Focus on “ you ” alternatively of “ I ” or “ We ”
aˆ? Show audience benefit or involvement of the receiving system
aˆ? Emphasize positive, pleasant facts. Using “ you ” aid you, but over use lead a negative reaction.
Always write a message in such a manner how audience should be benefited from it.
aˆ? We attitude: “ I am delighted to denote that we will widen to do shopping more. ”
aˆ? You attitude: “ You will be able to shop in the eventide with the drawn-out hours. ” Readers may respond positively when benefit are shown to them. Always try to turn to his/her demand and want. Always show/write to readeraˆ¦aˆ¦aˆ¦aˆ¦ what has been done so far as his/her question is concerned. And ever avoid that his/her demand and wants. Always avoid that has non been done so far.
4 ) Concreteness
It means that message should be specific alternatively of general. Misinterpretation of words creates jobs for both parties ( transmitter and receiving system ) . When you talk to your client ever use facts and figures alternatively of generic or irrelevant information.
The undermentioned guidelines should assist you to accomplish the Concreteness.
aˆ? Use specific facts and figures
aˆ? choose image edifice words e.g General He is really intelligent pupil of category and stood foremost in
e.g. Ali ‘s GPA in B.Sc Electrical Engineering 2k3-f session was 3.95/4.0 ; he stood foremost in his category.
Always write on a really solid land. It should decidedly make good image every bit good.
5 ) Clarity
Accurately is purpose of lucidity In effectual concern communicating the message should be really much clear. So that reader can understand it easy. You should ever take precise words. Always choose familiar and easy words. Construct effectual sentences and paragraphs.
In concern communicating ever use precise words instead longer statements. If you have a pick between long words and shorter one, ever use shorter one. You should seek your degree best to utilize familiar/easy to understand words so that your reader will rapidly understand it.
Familiar Next familiar words
2-home legal residence
3-for illustration e.g.
5-invoice statement for payments
6 ) Courtesy
Knowing your audience allows you to utilize statements of courtesy ; be cognizant of your message receiving system. True courtesy involves being cognizant non merely of the position of others, but besides their feelings. Courtesy stems from a sincere you-attitude. It is non simply politeness with mechanical interpolations of “ please ” and “ Thank you ” . Although Appling socially accepted manners is a signifier of courtesy. Rather, it is politeness that grows out regard and concern for others. Courteous communicating generates a particular tone in their authorship and speech production.
How to bring forth a Courteous Tone?
The followers are suggestions for bring forthing a gracious tone: Be unfeignedly tactful, thoughtful and appreciative. Use looks that show regard for the others Choose nondiscriminatory looks be unfeignedly Tactful, Thoughtful and Appreciative Though few people are deliberately disconnected or blunt, these negative traits are common cause of disrespect. Avoid look like those in the left manus column below ; paraphrase them as shown in the right-hand column.
Tactless, Blunt More Tactful
Stupid missive ; I ca n’t understand I should understand it, as there is no confounding word in this
missive, could you delight explicate it one time once more?
It ‘s your mistake, you did non decently Sometimes my diction is non precise ; allow me seek addition
read my latest Facsimile
Contemplation and Appreciation Writers who send affable, gracious messages of merited praises and grasp ( to a individual inside & amp ; exterior ) aid to construct good will. The value of good will or public regard for the house may be deserving 1000s of dollars.
7 ) Correctness
At the nucleus of rightness are the proper grammar, punctuation and spelling. However, message must be perfect grammatically and automatically. The term rightness, as applied to concern messages besides mean three features o Use the right degree of linguistic communication O Check the truth of figures, facts and words o Maintain acceptable composing mechanics.
Use the right Level of Language
We suggest that there are three degree of linguistic communication 2. Formal 3. informal 4. Substandard. Take a speedy conjecture: what sort of authorship is associated with each degree? What is the manner of each?
Formal and Informal Wordss
Formal authorship is frequently associated with scholarly authorship: doctorial thesiss, scholarly, legal paperss, top-level authorities understandings and other stuff where formality is demanded. Informal authorship is more characteristic of concern authorship. Here you use words that are short, well-known and colloquial as in this comparison list:
More Formal Less Formal
Ascertain find out
Avoid substandard linguistic communication. Using right words, wrong grammar, defective pronunciation all suggest as inability to utilize good English. Some illustrations follow:
Substandard More Acceptable
Ai n’t is n’t, are n’t
Ca n’t barely can barely
Aim to turn outing purpose to turn out
Desirous to desirous of
Facts and Figures Accuracy
Check Accuracy of Facts, Figures and words it is impossible to convey intending exactly, through words, from the caput of the transmitter to a receiving system. Our end is to be every bit precise as possible, which means checking and double-checking and double-checking to guarantee that the figures, facts and words you use are right. “ A good cheque of your informations is to hold another individual read and remark on the cogency of the stuff ”
aˆ? Figures and facts
aˆ? Verify your statistical informations
aˆ? Double-check your sums
aˆ? Avoid guesswork at Torahs that have an impact on you, the transmitter and your
aˆ? Have person else read your message if the subject involves informations.
aˆ? Determine whether a “ fact ” has changed over clip.
Proper Use of Confusing Words!
Our Language ( Any ) is invariably altering. In fact, even lexicons can non maintain up with rapid alteration in our linguistic communication. The undermentioned words frequently confounding in use:
A, An usage a before consonants and consonants sounds or a long ” U ” sound. Use an before vowels.
Accept, except accept is a verb and means to have. Except is a verb or a preposition and relates to
Excluding or go forthing out.
Anxious, eager Anxious implies worry, eager conveys acute desire
These 7C ‘s aid a individual to compose a message in such a manner that brings back the positive feedback from the receiving systems. That ‘s why it is advice able for everyone to understand and use these 7C ‘s whether he is a instructor, physician, man of affairs or a pupil.